COVID Cleaning Details
To help put your mind at ease, here are some of the measures we’ve taken to ensure your safety.
- CDC sanitization protocols
- EPA-approved disinfectants
- Strict laundry processing rules
- Room recovery protocols
- Physical and Social Distancing practices
- Guest and Employee signage
Everyone is required to wear face coverings and maintain social distance in all public spaces, including hotels, restaurants, and stores. At the Refuge Inn, this includes breezeways, hallways, and public areas.
To promote a contact-free environment, the office will be closed, but our front desk staff is on-site and available by phone 8am-10pm each day. For after-hours emergencies, a night manager will be on premises.
Staff will wear masks and fresh gloves whenever touching anything a guest comes in contact with, including when preparing check-in envelopes, when packing and delivering breakfasts, and when cleaning rooms after check-out.
All pools, hot tubs, fitness rooms, and saunas in Chincoteague have been closed by government mandate. We have also opted to close the third floor observation deck; however, our marsh observation platform is open.
High-touch surfaces in public areas will be disinfected every two hours between 8am-10pm.
Hand sanitizer will be provided at each entrance to the hotel.
In Phase Zero of Governor Northam’s reopening plan (Accomack Country currently slated to be in this phase for May 15-May 28) restaurants are limited to take-out and delivery. In Phase One (currently slated for May 29) take-out and delivery will continue, but outdoor dining is also permitted at reduced capacity. For your convenience, small refrigerators and coffeemakers are provided in each room. Each room has a table and chairs, and picnic tables and hibachi grills are available throughout the facility for dining “al fresco.”
We’ll call you a few days in advance of your scheduled check-in to welcome you to the hotel and confirm your method of payment.
We will need an estimated arrival time. Please call us from the road on the day of check-in.
Close to your arrival time, we will place an envelope on the table outside our front door with your name on it. The envelope will contain room keys, a map of the hotel and the islands, daily supply request checklists*, and a registration form.
Once you’re settled into your room, please call the front desk to complete the contact-free check-in process. Please ensure that all members of your party are counted on your registration sheet so that everyone will get breakfast.
*We will be providing daily doorknob supply checklists at check-in, so you can let us know when you need room amenities replaced, and whether or not you want breakfast and/or a knock.
Housekeeping, Cleaning and Disinfecting
Housekeepers will not enter your room until after you’ve checked out.
Towels and sheets can be exchanged by leaving them outside your door in the bags provided by 9am. Housekeepers can also pick up bagged trash at this time. For items that don’t fit into your room trash bag, there are large trash cans downstairs in the first and second breezeways. Recycling is still available downstairs in the second breezeway across from the drink machines.
Each room was deep-cleaned this spring, and then sanitized.
Following sanitization, all surfaces, fabrics, and tangibles were treated with the BioProtect system, which mechanically kills microbes on contact for weeks.
Housekeepers will thoroughly disinfect all surfaces in the room between guests.
Bagged breakfasts will be delivered to your door between 8 and 9am.
We will leave the bag outside your door and knock lightly as to not wake you. If you do not wish to receive a knock, or do not wish to receive breakfast, please indicate that on your daily doorknob supply checklist.
Coffee is provided in each room. Coffee and tea are provided in each room, both regular and decaf, as well as a small amenity packet containing sugar, powdered creamer, etc.
Breakfast consists of juice, yogurt, fruit, and something sweet. Items subject to change due to availability.
This year we are celebrating our 47th year. We have always prided ourselves on providing a personal touch to each of our guests, and we look forward to providing the same quality of service even in the middle of the COVID crisis. Both your safety and your comfort are our top priorities. Stay safe, stay well, and we look forward to seeing you soon.