COVID Cleaning Details
To help put your mind at ease, here are some of the measures we’ve taken to ensure your safety.
- CDC sanitization protocols
- EPA-approved disinfectants
- Strict laundry processing rules
- Room recovery protocols
- Physical and Social Distancing practices
- Guest and Employee signage
Everyone is required to wear face coverings and maintain social distance in all public spaces, including hotels, restaurants, and stores. At the Refuge Inn, this includes the office, gift shop, breezeways, hallways, and public areas.
Staff will wear masks and have freshly sanitized hands whenever touching anything a guest comes in contact with, including when packing and delivering breakfasts, and when cleaning rooms after check-out.
Our pool is open with social distancing limitations. Please maintain 10′ social distance between your group and other groups. We also ask that you do not rearrange pool chairs as they have been spaced according to the governor’s guidelines.
Hot tubs and saunas in Virginia have been closed by government mandate. We have also opted to close the fitness room and third floor observation deck; however, our marsh observation platform provides a great view of the marsh and lighthouse. It is lovely and remains open– and a great option for outdoor dining.
High-touch surfaces in public areas will be disinfected every two hours between 8am-10pm.
Hand sanitizer will be provided at each entrance to the hotel.
In phase two of Virginia’s recovery plan, restaurant take-out and delivery will continue, but indoor and outdoor dining is also permitted at reduced capacity. For your convenience, small refrigerators and coffeemakers are provided in each room. Each room has a table and chairs, and picnic tables and hibachi grills are available throughout the facility for dining “al fresco.”
Now that we’re out of phase one, traditional in-person check-in is once again available; however, if you prefer a contact-free environment, please call us a few days in advance and let us know. (See below.)
We ask that only one person per party approaches the desk to check-in, and that each guest wears a mask and sanitizes their hands upon entry and exit. Other members of the party are welcome to browse the gift shop or wait in the car.
If you prefer a contact-free check-in, please call us a day or two ahead of your scheduled check-in to let us know and provide us with an estimated arrival time.
Close to your arrival time, assuming your room is ready, we will place an envelope on the table outside our front door with your name on it. The envelope will contain room keys, a map of the hotel and the islands, daily supply request checklists*, and a registration form.
Once you’re settled into your room, please call the front desk to complete the contact-free check-in process. Please ensure that all members of your party are counted on your registration sheet so that everyone will get breakfast.
*We will be providing daily doorknob supply checklists at check-in, so you can let us know when you need room amenities replaced, and whether or not you want breakfast and/or a knock.
Housekeeping, Cleaning and Disinfecting
Housekeepers will not enter your room until after you’ve checked out.
Towels and sheets can be exchanged by leaving them outside your door in the bags provided by 9am. Housekeepers can also pick up bagged trash at this time– please place your trash outside each day before noon so it does not build up in your room. For items that don’t fit into your room trash bag, there are large trash cans downstairs in the first and second breezeways. Recycling is still available downstairs in the second breezeway across from the drink machines.
Each room was deep-cleaned this spring, and then sanitized.
Following sanitization, all surfaces, fabrics, and tangibles were treated with the BioProtect system, which mechanically kills microbes on contact for weeks.
Housekeepers will thoroughly disinfect all surfaces in the room between guests, and leave you a checklist to show the items that were cleaned.
Since we cannot offer our normal hot buffet breakfast, bagged breakfasts will be delivered to your door between 8 and 9am.
Please complete your daily doorknob supply checklist each night and leave on your door by 9pm, for breakfast and resupplies the next morning.
We will leave your breakfast bags outside your door and knock lightly as to not wake you. If you do not wish to receive a knock, or do not wish to receive breakfast, please indicate that on your daily doorknob supply checklist. If you are leaving before breakfast delivery and wish to help us reduce food waste, please indicate that on your doorknob supply checklist.
Coffee and tea are provided in each room, both regular and decaf, as well as a small amenity packet containing sugar, creamer, etc. When you need a restock of any of these items, please indicate that on your daily doorknob supply checklist.
Breakfast consists of juice, yogurt, fruit, and some type of scone, danish, muffin, donut, etc. Items subject to change due to availability.
This year we are celebrating our 47th year. We have always prided ourselves on providing a personal touch to each of our guests, and we look forward to providing the same quality of service even in the middle of the COVID crisis. Both your safety and your comfort are our top priorities. Stay safe, stay well, and we look forward to seeing you soon.